In the aftermath of Coronavirus, many managers may know they have documentation projects in the pipeline and, on their mind, is hiring a technical author. As a contract Technical Author with 20 years plus experience, what can I offer you?
What type of documentation will your project need?
With the documentation, I would advise you NOT to delay even now and start any discovery phase to identify which titles you need to prepare.
How can I make your project run with more ease?
I have a vast collection of generic documentation covering PCI, ISO27001, GDPR, ITIL. Hence, with some tweaks and by understanding your requirements, my generic documentation can be tweaked to suit your company’s needs, which will save time and money.
Compliance projects generate more documentation than managers expect. If you have not already performed a discovery or due diligence phase, you could have up to 60 titles to write ranked in order of importance.
- Payment Cards Industry (PCI)
- ITIL and ITSM Policy and process documentation
Confluence and SharePoint
Do you use either confluence or SharePoint, or both?
Have you lost control of the content/documentation?
Has the structure in Confluence been overridden by numerous spaces that are no longer valid, filled with legacy content and no ownership?
Poorly written content and documents can hamper productivity and lead to mistakes. You may need an expert eye to look over your content and documents and identify what is no longer needed and seek to slim down the information in either.
Are you about to start a transformation project and have discovered the documentation has no value? Stress not. With help from SME’s and a series of interviews, the documentation will soon be underway. I wrote a booklet on such projects. Read it. To help start the technical documentation, I have the following templates:
- Operating templates
- Installation guides
- Profile document
- Technical procedures for management
Disaster Recovery and Business Continuity
I have a collection of templates that can help get a plan up and running after consulting with your staff.
Call Me 07534 222517