Technical Writing | General Data Protection Regulations

writer201/ January 21, 2018/ Document management, Documentation, GDPR, Process Documentation, Technical Writer, Technical Writing

GDPR On the 25th May 2018, the new General Data Protection Regulations (GDPR) came into force. Companies outside the EU If your Company actively trades within the EU and stores, processes or shares EU citizens’ data, then GDPR does apply to you. Compliance and documentation One of the primary rules is that under GDPR Process activities MUST be documented. Companies are required to maintain

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Technical Writing | The risks of poor document management

Michael Clark/ January 8, 2018/ Document management, Documentation, Technical Documentation, Technical Writer

The risks of poor document management stem from managing multiple types of documents in different formats, workflows and updates. If the documents, which are in constant use have no defined structure it will lead to an uncontrolled and unmanaged repository. This haphazard approach to managing the document Lifecycle impedes employee productivity. The scenario is this: you are sitting at your desk when your

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Technical Writing | A brief guide to documentation projects for Project Managers

Michael Clark/ June 14, 2015/ Document management, Documentation

A brief guide to managing documentation projects for Project Managers will demonstrate that when done correctly will produce long-term benefits. Here are some examples to help keep your documentation on track. The original writer is not the best person to check their documentation because they very rarely spot their mistakes. Arrange for a peer review and/or technical review of all

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Documentation projects, before, during and after

Michael Clark/ February 19, 2014/ Document management, Documentation, Technical Documentation

Documentation Projects Many Project Managers and Subject Matter Experts fail to understand the challenges posed by documentation projects. To lead such a project, you need to know what is important and how you will achieve the goal. What preparations should you make to ensure you complete the project within budget? Here follows the best advice on the documentation projects, before, during

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Technical Writing | The cost of Technical and Process documentation

Michael Clark/ October 13, 2013/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot when it comes to documentation and conveniently forgets the role of documentation. When redundancies beckon, I know how quickly the technical documentation department will be sacrificed. When management

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Technical Writing | The Problem with Shared Drives

Michael Clark/ February 19, 2012/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer, Technical Writing, Uncategorized

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? The folder structure has too many levels meaning documents are difficult to find There are information gaps as users keep

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