Category: Documentation

Documentation projects, before, during and after

Documentation Projects Many Project Managers and Subject Matter Experts fail to understand the challenges posed by documentation projects. To lead such a project, you need to know what is important and how you will achieve the goal. What preparations should you make to ensure you complete the project within...

Technical Writing | The cost of Technical and Process documentation

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot with documentation and conveniently forgets the role of documentation. When redundancies beckon, I know how quickly management...

Technical Writing | Hiring a Technical Writer

Budgets for the job When you start the process of Hiring a Technical Writer, my advice is this: do not cut corners when sourcing a budget: Check the daily rates/hourly rates. Do not expect an experienced technical writer if the daily rate is derisory. If your rate is low, you will attract...

Technical writing | Now that you have Technical Documentation

So, after the initial shock of discovering what happens when you have no technical documentation, what can you achieve now that you have technical documentation? 1: Have you employed/contracted a Technical Author . . . Great!! If not what’s holding you back . . . remember we bring value...

Technical Writing | The Problem with Shared Drives

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? The folder structure has too many levels meaning documents...