Technical Writing | General Data Protection Regulations

writer201/ January 21, 2018/ Document management, Documentation, GDPR, Process Documentation, Technical Writer, Technical Writing

GDPR On the 25th May 2018, the new General Data Protection Regulations (GDPR) came into force. Companies outside the EU If your Company actively trades within the EU and stores, processes or shares EU citizens’ data, then GDPR does apply to you. Compliance and documentation One of the primary rules is that under GDPR Process activities MUST be documented. Companies are required to maintain

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Technical Writing | Interviewing SMEs

Michael Clark/ January 9, 2018/ Documentation, Process Documentation, Technical Documentation, Technical Writer, Technical Writing

Subject Matter Experts (SMEs) are essential to enable you the technical author to write that document. Without their input you will struggle. So, how does an experienced technical writer consider approaching and interviewing SME? I base my advice on my personal experiences of talking to and working with SMEs. You will no doubt find, like me, that some SMEs are difficult

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Technical Writing | Hire a Technical Writer sooner, rather than later

Michael Clark/ January 6, 2018/ Documentation, GDPR, Policy documentation, Procedure documentation, Process Documentation, Technical Documentation

As a Technical Writer with over Twenty Years of experience, I have a question for Project Managers and Subject Matter Experts. Have you ever been involved in planning a project (PCI, GDPR, ISO27001, ITIL) where documentation is critical; if so, how did it go? Crucially, did the project achieve its aims of delivering ALL the documentation? If not – do

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Technical Writing | Why your business needs Technical documentation

Michael Clark/ May 13, 2014/ Documentation, Process Documentation, Technical Documentation, Technical Writer, Technical Writing

Managers underestimate the purpose of technical documentation until they discover they have no relevant documentation. Listed below are 6 reasons why you need technical documentation Without technical documentation you have no historical record of any project ever completed within the company You have no metrics against which to measure current projects You have no information which outlines the lessons learned and

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Technical Writing | The cost of Technical and Process documentation

Michael Clark/ October 13, 2013/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot with documentation and conveniently forgets the role of documentation. When redundancies beckon, I know how quickly management will sacrifice the technical documentation department. When management seeks layoffs, the technical

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Technical Writing | The Problem with Shared Drives

Michael Clark/ February 19, 2012/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer, Technical Writing, Uncategorized

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? The folder structure has too many levels meaning documents are difficult to find There are information gaps as users keep

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