Category: Process Documentation

Technical Writing | General Data Protection Regulations

Technical Writing | General Data Protection Regulations

GDPR On the 25th May 2018, the new General Data Protection Regulations (GDPR) came into force. Companies outside the EU If your Company actively trades within the EU and stores, processes or shares EU citizens’ data, then GDPR does apply to you. Compliance and documentation One of the primary rules is that under GDPR Process activities MUST be documented.…

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Technical Writing | Interviewing SMEs

Technical Writing | Interviewing SMEs

Without Subject Matter Experts to impart their knowledge about their technologies writing that content will be a harder job. So, how does an experienced technical writer consider approaching and interviewing Subject matter experts? I base my advice on my personal experiences of talking to and working with SMEs. You will no doubt find, like me, that…

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Technical Writing | Hire a Technical Writer sooner, rather than later

Technical Writing | Hire a Technical Writer sooner, rather than later

As a Technical Writer with over Twenty Years experience, I have a question for Project Managers and Subject Matter Experts. Have you ever been involved in planning a project (PCI, GDPR, ISO27001, ITIL) where documentation is critical; if so, how did it go? Crucially, did the project achieve its aims of delivering ALL the documentation?…

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Technical Writing | Why your business needs Technical documentation

Technical Writing | Why your business needs Technical documentation

Managers underestimate the purpose of technical documentation until they discover they have no relevant documentation. Listed below are 6 reasons why you need technical documentation Without technical documentation you have no historical record of any project ever completed within the company You have no metrics against which to measure current projects You have no information which…

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Technical Writing | The cost of Technical and Process documentation

Technical Writing | The cost of Technical and Process documentation

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot when it comes to documentation and conveniently forgets the role of documentation. When redundancies beckon, I know how quickly the technical documentation department…

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Technical Writing | The Problem with Shared Drives

Technical Writing | The Problem with Shared Drives

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? The folder structure has too many levels meaning documents are difficult to find There are…

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