Category Archives: Process Documentation

Technical Writing | General Data Protection Regulations

GDPR On the 25th May 2018 the new General Data Protection Regulations (GDPR), will come into force. Despite ongoing BREXIT negotiations, due to end in March 2019, the Information Commissioner’s Office (ICO) has implied that the UK will enact GDPR. … Continue reading

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Technical Writing | Interviewing SMEs

Without Subject Matter Experts to impart their knowledge about their technologies writing that content will be a harder job. So, how does an experienced technical writer consider approaching and interviewing Subject matter experts? I base my advice on my personal experiences … Continue reading

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Technical Writing | Hire a Technical Writer sooner, rather than later

As a Technical Writer with over Twenty Years experience, I have a question for Project Managers and Subject Matter Experts. Have you ever been involved in planning a project (PCI, GDPR, ISO27001, ITIL) where documentation is critical; if so, how … Continue reading

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Technical Writing | Why your business needs Technical documentation

Managers underestimate the purpose of technical documentation until they discover they have no relevant documentation. Listed below are 6 reasons why you need technical documentation Without technical documentation you have no historical record of any project ever completed within the company … Continue reading

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Technical Writing | The cost of Technical and Process documentation

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot when it comes to documentation and conveniently forgets … Continue reading

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Technical Writing | The Problem with Shared Drives

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? … Continue reading

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