Technical Writing | The cost of Technical and Process documentation

Michael Clark/ October 13, 2013/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer

Why is it that companies view the cost of Technical and Process documentation as an unnecessary expenditure rather than viewing documentation as a centre of knowledge? Management seems to have a blind spot when it comes to documentation and conveniently forgets the role of documentation. When redundancies beckon, I know how quickly the technical documentation department will be sacrificed. When management

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Technical Writing | The Problem with Shared Drives

Michael Clark/ February 19, 2012/ Document management, Documentation, Process Documentation, Technical Documentation, Technical Writer, Technical Writing, Uncategorized

It is not unusual to find companies still use Shared Drives to store their documentation. As many Technical Writers will point out, the problem with shared drives is that they are neither secure nor searchable. What is the problem with shared drives? The folder structure has too many levels meaning documents are difficult to find There are information gaps as users keep

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