Technical writing | IT Operations Management Document

Maintaining IT operations documents that outline the functions and capabilities of the servers, applications and other components will make life easier for management.

If you hand the task of producing a set of IT operations management documents to a member of staff you are setting a challenge. Unless you have a document that lists all the networked servers and peripherals, you will have no idea how many documents that will entail. From experience, I know the project will create more than one document. If you want an idea of how many documents you will produce:

  1. count your servers
  2. plus the applications they host
  3. Add the same number of Installation Guides

Once the project begins, you will need to consider the ongoing documentation requirements concerning updates and management. We all know that advances in server technology and software applications rarely remains static, it follows that your documentation requirements will always be fluid and need a dedicated resource to manage the library.

At a minimum your IT operations management documents while not limited to the headings below, should cover the following:

  1. Helpdesk details and contact details
  2. Hours of Operation
  3. System profiles
  4. Network schematics (VISIOs)
  5. Administrative usernames and passwords for all devices
  6. Startup/shutdown instructions
  7. Anti-Virus profiles
  8. Backup details
  9. External/Internal dependencies
  10. Software profiles
  11. Routine maintenance rules
  12. Vendor Contacts
  13. Licensing, third-party applications, and configurations
  14. Maintenance contracts
  15. System Runs

Owning a current set of IT operations management documents could help cut costs by locating duplicated technology, software, and components.

If you need to manage your Data Centres and large infrastructures better, consider the benefit of ITIL based Operations documentation.

ITIL Documents can include:

  • Incident management
  • Crisis management
  • Change Management
  • Problem management
  • Capacity management
  • Release management
  • Continual improvement
  • Event Management
  • Alert Management