Well written documentation requires skill and experience. 

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Contracted to write the Company's new Polices and Procedures and advise Disaster Recovery plans

Contracted to write the Disaster Recovery documentation for a multi IT infrastructure environment. These documents covered the procedures and processes a Disaster Recovery team would need to follow in the event of a disaster.

Contracted to write role specific job procedures and processes  for British Telecom's Indian and British based Sales Support centres using SupportPoint as the delivery tool. Travelled to India to meet SMEs and Sales operators to view the systems in real time use and gauge the level of detail the processes would require..

AnenueA|Razorfish AA|RF

Contracted to produce two Operations Manuals for handover to their client O2. The Documents contained information aimed at assisting Operations staff maintain their new Service Oriented Architecture SOA platform designed by AA|RF. My role was to project manage the content and co-ordinate those responsible for supplying the necessary content.

Contracted to work on a Disaster Recovery (DR) project writing procedures from scratch detailing the role of Disaster Recovery Teams and support personnel within a DR event. Three IT environments were covered by the documents; IBM Mainframes, UNIX, and DEC. Each environment consisted of bespoke documents covering the following documentation:

• Disaster Plan containing contact details, public emergency services details, leadership definitions and roles, system summaries, system dependencies; and VISIO system diagrams
• Documents detailing the company's secondary site and the system restore procedures to be followed in the event of an outage affecting the company's primary data centre
• Strategies to cover continual training and assessment of the DR plans to account for changes in the company's IT systems and changes in personnel

Worked on a consultancy basis to write installation manuals for Documentum and a customised Microsoft CRM document. Documentation also included an outline plan for disaster recovery, customised user guides for XMetal; additionally I mentored junior staff involved closely with my projects.

Working with the Network design team I compiled a Detailed Design document using information made available by the Network Team and through internet research the details concerning the delivery of a Data Centre. The document contained details such as Security procedures, Helpdesk functions and Disaster Recovery

Contracted to improve the content of BTs online Helps packages to accompany the launch of their www.btbroadbandoffice.com ISP. These outlined in greater depth to BT customer's how to gain more value from the use of their ISP and Internet and Email facilities.

Wrote from scratch Capability documentation outlining the capabilities of T-Mobile's billing system. Worked exclusively on configuring the Knowledge Tree Documentation Management System (DMS) to improve the workflow, editing and security of the documentation.

 Make sense of your documentation

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