Well written documentation requires skill and experience. 

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Do the following points sound familiar?

• Your new project is almost complete but no one has even considered the User documentation

• When your developers write the documentation it is written in Techno speak

• Existing documentation is an embarrassment to read as it is completely out of date

• You assign the task to an employee who has neither the experience nor the ability and the result is a disjointed and inconsistently formatted manual 

• Your helpdesk is constantly busy supporting customer queries because your documentation is so poor

• You risk losing a valuable customer as well as vital income

Writing is a skill - don't overlook that skill and experience to cut corners

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