Tag Archives: Helpdesk Support

Technical Writing | Technical documentation vs Helpdesk

Michael Clark/ January 7, 2018/ Helpdesk Support, Technical Documentation, Technical Writer, Technical Writing

Technical Documentation vs Helpdesk – Despite the reluctance to invest in technical documentation, many managers bypass a proven way to cut back on calls to the Helpdesk. No doubt many helpdesks provide an excellent service and manage the demands of the users. The problem with most technical documentation including user guides is that it is incomplete and full of gaps.

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