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Documentation
is always the last project to be considered when a new product is
developed
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Management and Developers do
not like writing documents and would rather have someone else do it for
them
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When they do write a document they tend to explain it in
technical terms rather than detailing how the
end user would benefit from its use
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The job of
writing a manual is handed to someone who has neither the
experience nor the ability and the result is a disjointed and
inconsistently formatted manual
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Many existing
manuals are out of date and/or are so full of
omissions and errors they are an embarrassment to read and need a
complete rewrite
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Your documentation is so badly written
your helpdesk is constantly busy supporting customer queries
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You risk
losing a valuable customer