Technical writing | Operational Documentation

Operational documentation contains information that will aid system administrators to understand the functions and capabilities of your Information Technology systems, applications, and components including the installation of any software

A written Operations manual is essential to any IT Department.  Placing the department’s standards on paper will not only help with consistency but also help avoid potential pitfalls.

The purpose of Operating documentation is to provide a means to manage the day-to-day technical operations and cover issues such as a server or software application failure. The Operating Manual has information for Project Managers, Design Architects and specialised IT, staff, when planning major project such as:

  • Data Centre Co-location
  • Business Transformation
  • Disaster Recovery project
  • to provide a reference for a new starter who needs to master the Network.

The Operational document provides the IT teams with information on the daily Operations of the entire IT Infrastructure and provides new starters with an introduction to the infrastructure.

Techwriting offers:

  1. The production of operational documentation for the IT Infrastructure
  2. Techwriting defines the content of the document as required by the needs of the customer
  3. Description of user typical processes and operation procedure

With high-quality operational documentation you will be able to:

  • enhance system support and maintenance efficiency;
  • cut expenses for training of new employees;
  • optimise working processes;
  • reduce risks of user errors causing system failures;
  • reduce risks should key employees resign

Why Do You Need an Operational Documentation?

An operating manual must be useful and consistent in its use of terminology and language.

Create a standard for your IT department:  A written plan will make sure the team knows how the IT network functions, leading to better-informed employees.

Trace faults.  Systems that grew organically become unmanageable when the Network teams, struggle daily to locate technical errors.

Cut costs: Without manuals IT managers inadvertently buy software and hardware that already exists, thereby increasing costs.

What does an Operations Manual contain?

A good Operating manual will contain at least the following headings:

  • Contact details
  • SLAs
  • Infrastructure diagram
  • List of Servers and their functions
  • Basic Recovery information
  • Daily/ weekly maintenance routines
  • List of hosted software
  • Start up and shut down rules
  • Backup details
  • Anti-Virus profiles

For a professional Operating document call Techwriting

Start Creating Your Manual

Do you need an Operating manual? If so, let me help with your requirements. Creating an operating manual relevant to your company is important as the manual will continue as a living document. Your operations manual will always need revising if it is to remain as a useful and readable reference.