An experienced Technical Author will have at their fingertips the Knowledge to complete and enhance your documentation set.

• • improve staff productivity
  • make a quicker return on investment after rolling out new IT systems
  • enhance the customer experience
  • improved and simplified English
  • meet the audit requirements of internal and external regulatory bodies
  • cut the costs of help desk operations
  • find an outsource solution in times of high workload or skills shortage
  • create easy-to-use guides and manuals

In recent years, companies need to produce documentation which aligns with various compliances in order to secure certification.

• • PCI/DSS
  • GDPR
  • Procedural documentation
    • ITIL and ISO documentation
  • Disaster Recovery
  • Operating documentation
    • Useful for planning Data Centre Management (Incident, Change, problem management)
    • Planning business transformation/change projects and proper preparation for disaster recovery planning
  • SharePoint
    • Set up SharePoint from the front end, creating Libraries
  • Microsoft Word Templates