User Stories

User stories are vital in agile development and project management, specifically in methodologies like Scrum and Kanban. You can express high-level requirements or features from the end-user or customer viewpoint. User stories focus on the “who,” “what,” and “why” of a requirement described below:

  • A Role: This refers to the user’s position or identity, such as “customer,” “administrator,” or “manager.”

  • An Action: This is the specific task or goal the user wants to accomplish using the system. Try to describe it and start with a verb. For example, customers may wish to “view their order history” or “create a new account.”

  • Benefit: This is why the user wants to act. Ask yourself, “What value will the user gain from this?”
    For instance, “to keep track of past orders” or “to access personalised recommendations.”
    If we combine the above, here is a straightforward narrative:

As <type of user>, I want <a goal> so that I can <the reason>.

“As a customer, I want to view my order history to keep track of my past purchases and reorder items easily.”

User stories are concise and aim to capture requirements in a user-centric format. It is imperative to maintain these stories in a central location. During sprint planning in an agile development, you can prioritise and divide them into smaller tasks. The aim is to deliver continuous user value by focusing on their needs and feedback throughout development.