Technical writing | IT Operations Management Document

Maintaining IT operations documents that outline the functions and capabilities of the servers, applications and other components will make life easier for management.

Unless you have documents that list all the networked servers and peripherals, you will not understand how many documents that will entail. If you have a large server infrastructure, the project will generate multiple documents. If you want an idea of how many documents you will produce,

      1. count your servers
      2. plus the applications they host
      3. Add the same number of Installation Guides

Once the project begins, you will need to consider the ongoing documentation requirements concerning updates and management. We all know that advances in server technology and software applications rarely remain static. Your documentation requirements will always be fluid and need a dedicated resource to manage the library.

At a minimum your IT operations management documents while not limited to the headings below, should cover the following:

      1. Helpdesk details and contact details
      2. Hours of Operation
      3. System profiles
      4. Network schematics (VISIOs)
      5. Administrative usernames and passwords for all devices
      6. Startup/shutdown instructions
      7. Anti-Virus profiles
      8. Backup details
      9. External/Internal dependencies
      10. Software profiles
      11. Routine maintenance rules
      12. Vendor Contacts
      13. Licensing, third-party applications, and configurations
      14. Maintenance contracts
      15. System Runs

Owning a current set of IT operations management documents could help cut costs by locating duplicated technology, software, and components.

If you need to manage your Data Centres and large infrastructures better, consider the benefit of ITIL based Operations documentation.

ITIL Documents can include:

      • Incident management
      • Crisis management
      • Change Management
      • Problem management
      • Capacity management
      • Release management
      • Continual improvement
      • Event Management
      • Alert Management